Voucher & Promotion Policy
Sustainability matters in the electrical and power industry because reliable systems should not only perform safely, but also support long-term efficiency and responsible operations. At IEP, our sustainability direction aligns with our commitment to innovation, customer experience, and environmental responsibility, especially as we expand regionally and support industries building for the future.
1. Purpose
To control the creation, approval and use of vouchers, discounts, campaigns and promotional offers.
2. Approval
All EP-funded vouchers, discounts and promotional campaigns must be approved by the authorized
Sales/Management representative before publication.
3. Promotion Terms
Each promotion shall clearly state, where applicable, the validity period, eligible products, minimum
spend, discount/benefit, usage limits and other conditions.
4. Platform Promotions
Where Shopee, Lazada or another platform funds or administers a promotion, IEP shall comply with the
platform’s applicable terms and campaign requirements.
5. Pricing Control
Employees shall not alter selling prices, discounts or promotional settings outside their approved
authority.
6. Voucher Misuse
Duplicated, altered, fraudulent or unauthorized voucher use may be rejected and reported to the
platform.
7. Records
Approval, campaign, voucher and promotional records shall be retained where necessary for financial
control and audit.
8. Customer Communication
Promotional statements shall be accurate, clear and not misleading.
9. Review
Promotion controls shall be reviewed periodically and updated when platform campaign requirements
change.