Privacy Policy
Sustainability matters in the electrical and power industry because reliable systems should not only perform safely, but also support long-term efficiency and responsible operations. At IEP, our sustainability direction aligns with our commitment to innovation, customer experience, and environmental responsibility, especially as we expand regionally and support industries building for the future.
1. Purpose
To ensure online orders are processed, packed, dispatched and delivered in a controlled and timely
manner.
2. Order Processing
Orders shall be checked against the platform order details before picking, packing and dispatch.
3. Packing
Products shall be packed appropriately to reduce the risk of damage, contamination, loss or leakage
during transportation.
4. Dispatch
Orders shall be handed to the platform-designated or approved logistics provider within the required
platform handling time, subject to stock availability and operational circumstances.
5. Delivery Information
IEP shall use the delivery address, recipient information and shipping instructions recorded in the
approved platform order.
6. Tracking and Proof
Tracking information and proof of dispatch/delivery shall be retained where available.
7. Delays and Exceptions
Known delays, stock issues, courier problems or other material exceptions shall be handled promptly
through the platform and communicated to the customer where appropriate.
8. Damaged or Missing Parcels
Customers should report damaged, missing or materially affected parcels through the relevant platform
process. IEP shall retain appropriate evidence and cooperate with platform/courier investigations.
9. Customer Responsibility
Customers shall provide accurate delivery information and ensure reasonable availability to receive
orders.
10. Review
Delivery arrangements shall be reviewed periodically based on platform requirements and operational
performance.